Support Lead

Five Below•Simpsonville, KY

About The Position

The Support Lead helps oversee daily store activities and associate performance while ensuring customers receive excellent service and a fast, friendly checkout experience. The role supports receiving and organizing merchandise, store merchandising and recovery, associate onboarding and training, sales growth, and expense control. The Support Lead may act as Manager on Duty and may manage store opening or closing procedures, including securing cash, doors, and alarms. The position also includes store maintenance and other responsibilities assigned by the Store Manager according to business needs. The role requires frequent register operation, handling merchandise, climbing ladders, moving throughout the store, and communicating with customers and coworkers. A flexible schedule is required, including day, evening, and weekend work; overnight shifts and travel may also be required.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including days, evenings, and weekends; overnight shifts and travel may be required.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and to and from the stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact and deliver the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.