Support Lead

Five Below • Orange, CA

2d • Onsite

About The Position

The Support Lead helps oversee daily store activities and supports the store leadership team in delivering customer service, maintaining merchandise and store standards, and driving sales. The role trains and supports associates, assists with stock receiving and organization, and may act as Manager on Duty, taking responsibility for store operations and staff when needed. The Support Lead also opens or closes the store and performs routine store maintenance. The position requires a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, as well as travel when required.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to operate a cash register frequently.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain stationary and upright for 80% of the time.
• Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and help ensure guests have a fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock so it can be placed efficiently on the sales floor.
• Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The posting directs candidates to an external benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED