FSA Implementation Lead

Ford Motor • Allen Park, MI

2d • Hybrid

About The Position

Ford is committed to transforming the future for its customers, communities, and families, focusing on human mobility and corporate responsibility. The Sustainability, Environment & Safety group provides technical and regulatory expertise for critical initiatives like product safety, emissions, fuel economy, and vehicle recycling. In this position, you will lead cross-functional, global teams to ensure effective and efficient Field Service Action (FSA) implementation.

Requirements

• Bachelors of Science Degree in Engineering or equivalent combination of relevant education and experience
• Strong strategic thinking and analytical problem solving skills
• Ability to manage multiple conflicting priorities on a daily basis
• Ability to effectively lead multiple personalities and styles through both direct and indirect reporting relationships
• Expertise in WERS, particularly with production, service part, and service kit releases
• Good understanding of Ford vehicle software release process, vehicle systems and Ford software engineering teams
• High level of interpersonal skills to effectively lead diverse, cross-functional, global teams
• Ability to identify opportunities to automate and modernize processes with cutting edge technologies
• Understanding of vehicle remedy implementation (i.e., service trials, technicians, etc)
• Strong communication skills
• Understanding of vehicle systems
• Expertise working with Functional Teams (e.g., PD, STA, VO)
• Expertise interacting with suppliers
• Knowledge in understanding and scrutinizing part delivery timings (e.g., tooling timings, shipping timings, etc)
• Understanding of FSA & OTA processes
• Ability to deal with ambiguous assignments

Nice To Haves

• Experience working within Power BI

Responsibilities

• Coordination of cross functional, global teams to expedite FSA implementation, decreasing time between FRC approval and program launch
• Lead team through service part and kit releases
• Arbitrate cross-functional conflicts and drive issue resolution
• Monitor completion rates and proactively recommend additional outreach
• Proactively identify and address roadblocks & efficiencies between cross functional teams, etc
• Keep leadership appraised of launch status
• Monitor and ensure all customer notifications support the required timeline
• Collaborate with facing organizations in the development of service solutions for potential field issues
• Identify potential lessons-learned opportunities in support of improving future FSA efficiency

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees