Clinical Implementation Lead

Able Innovations • Rochester, MN

9d • Onsite

About The Position

At Able Innovations, we are redefining how patients are moved in healthcare environments. Our powered transfer platform enables smoother, safer and more dignified patient mobility-empowering healthcare teams and protecting caregivers from injury. We are currently active in across Canada and expanding our footprint in the US. As we expand, we are looking for a people-oriented Implementation Lead who can help healthcare teams adopt and embrace this technology with confidence. Able Innovations is seeking dynamic professionals to join our Customer Success Team. As an Implementation Lead, you will serve as the on-site expert, training hospital staff on how to use our cutting-edge technology to improve safety and efficiency. You will also act as the primary site lead for Able Innovations during critical product launches, implementation phases, and customer adoption activities. This role is ideal for someone who thrives at the intersection of technology, education, and human connection. This is a full-time fixed-term role for an expected duration of 4-6 months, based in Rochester, Minnesota, with frequent (50%-75%) local and regional travel to healthcare facilities in the USA. You will be the face of Able Innovations in your territory, with support from our Toronto HQ.

Requirements

• Minimum 4+ years of experience in medical devices, hospital-based clinical settings, healthcare implementation, or customer/account management roles supporting provider environments.
• Experience with clinical workflows and an understanding of the North American healthcare system.
• Strong understanding of hospital workflows and the North American healthcare environment.
• Comfortable learning new hardware/software, troubleshooting basic issues, and helping users build confidence with new technology.
• Excellent customer service skills, with the ability to engage effectively across various skill levels.
• Ability to balance hands-on implementation support with account ownership, issue escalation, and KPI tracking.
• Valid D driver's license.
• Open to frequent travel across North America.

Nice To Haves

• A bachelor's degree in nursing, allied health, healthcare administration, business, life sciences, or a related field is preferred.
• Experience serving as a field clinical specialist, account manager, implementation lead, clinical educator, product specialist, or similar customer-facing role in healthcare is strongly preferred.
• Passionate about healthcare technology and innovation.
• Ability to make complex things feel approachable.
• Clear communicator, comfortable leading both group demos and 1-on-1 support.
• Resourceful, organized, and thrives in fast-paced environments.
• Approachable, empathetic, persuasive, and proactive.

Responsibilities

• Lead hands-on training sessions for hospital staff (nurses, transport staff, techs) on the safe and effective use of Able Innovations equipment.
• Provide "at-the-elbow" support during shift changes and peak hours to ensure staff feel confident using the new technology in real-time.
• Serve as Able Innovations' primary on-site lead during the assignment period, coordinating day-to-day implementation activities and acting as a reliable point of contact for the customer site.
• Build relationships with frontline teams, managers, educators, and hospital leadership to support successful adoption and a strong customer experience.
• Bridge the gap between engineering and nursing. Translate technical features into clinical benefits (e.g., "Here is how this device helps you turn a patient with zero back strain").
• Observe floor usage, identify barriers to adoption, and gently encourage hesitant staff to try the new workflow.
• Report site-specific feedback, bugs, or wins back to the Able Innovations headquarters to help us improve our product.
• Help drive overall account success by identifying opportunities to improve engagement, strengthen site-level advocacy, and support long-term adoption and expansion.
• Track, support, and report on key implementation, adoption, and account metrics, including training completion, staff engagement, utilization trends, identified barriers, stakeholder engagement, and other customer success indicators tied to the site.
• Identify site-level issues or risks early, communicate them clearly to internal teams, and help drive timely follow-up and resolution.

Benefits

• Gain valuable experience in the medtech and robotics industry.
• Our technology is designed to reduce staff injury and burnout. You will be the champion, helping other clinical staff work more safely.
• Play a key role in leading site activities, supporting stakeholder relationships, and driving successful adoption during an important period of implementation and change.
• Your focus will be on education, support, workflow adoption, customer advocacy, and measurable success outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees