FSA Implementation Lead

Ford • Allen Park, MI

1d • Hybrid

About The Position

Ford is a global company focused on transforming the future for customers, communities, and families, with a strong emphasis on corporate responsibility. The company aims to define the future of human mobility. This position is within the Sustainability, Environment & Safety group, where the successful candidate will contribute to advancing critical initiatives such as product safety, emissions, fuel economy, and vehicle recycling by providing technical and regulatory expertise. The role involves leading cross-functional, global teams to effectively and efficiently implement Field Service Actions (FSA).

Requirements

• Bachelors of Science Degree in Engineering or equivalent combination of relevant education and experience
• Strong strategic thinking and analytical problem solving skills
• Ability to manage multiple conflicting priorities on a daily basis
• Ability to effectively lead multiple personalities and styles through both direct and indirect reporting relationships
• Expertise in WERS, particularly with production, service part, and service kit releases
• Good understanding of Ford vehicle software release process, vehicle systems and Ford software engineering teams
• High level of interpersonal skills to effectively lead diverse, cross-functional, global teams
• Ability to identify opportunities to automate and modernize processes with cutting edge technologies
• Understanding of vehicle remedy implementation (i.e., service trials, technicians, etc)
• Strong communication skills
• Understanding of vehicle systems
• Expertise working with Functional Teams (e.g., PD, STA, VO)
• Expertise interacting with suppliers
• Knowledge in understanding and scrutinizing part delivery timings (e.g., tooling timings, shipping timings, etc)
• Understanding of FSA & OTA processes
• Ability to deal with ambiguous assignments

Nice To Haves

• Experience working within Power BI

Responsibilities

• Coordination of cross functional, global teams to expedite FSA implementation, decreasing time between FRC approval and program launch
• Lead team through service part and kit releases
• Arbitrate cross-functional conflicts and drive issue resolution
• Monitor completion rates and proactively recommend additional outreach
• Proactively identify and address roadblocks & efficiencies between cross functional teams, etc
• Keep leadership appraised of launch status
• Monitor and ensure all customer notifications support the required timeline
• Collaborate with facing organizations in the development of service solutions for potential field issues
• Identify potential lessons-learned opportunities in support of improving future FSA efficiency

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees