Frozen Foods Department Manager

Hy-Vee, Inc.•Maryville, MO

20h

About The Position

The Frozen Foods Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager presents fresh, high-quality products at competitive retail prices and promotes a friendly, helpful shopping experience through teamwork and attentive customer service. The role manages department employees, including recruiting, hiring, training, supervising, disciplining, and evaluating staff. It establishes department goals with the store director, creates weekly schedules and daily work plans, and oversees sales, ordering, pricing, inventory, bookkeeping, displays, promotions, and product replenishment. The manager ensures proper product temperatures and storage, controls shrink, troubleshoots equipment, and arranges maintenance. This position is accountable to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Department employees report to this role. The work involves daily contact with customers, employees, suppliers/vendors, and the general public, with occasional contact with regulatory agencies regarding inspections. It is a fast-paced environment with frequent exposure to temperature extremes and dampness, as well as possible equipment movement hazards, electrical shock, and cleaning chemicals and solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to physically perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Create a friendly, helpful atmosphere, set a positive example, and provide prompt and courteous customer service.
Assist customers with locating or reaching products, carrying heavy items, and sharing suggestions or requests; answer customer calls and resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, set weekly schedules, and establish daily work plans.
Inspect signage and displays, order merchandise for replenishment, and communicate sales information and ideas to employees.
Set retail pricing, ensure pricing is correct and competitive, and oversee invoices and department bookkeeping.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write advertisements.
Conduct department inventory; plan displays and promotions; and determine pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies, personal hygiene and dress requirements, and store guidelines; report to work as scheduled and on time.
Fill displays, check in deliveries, work in the sales area, unload trucks, store products appropriately, and replenish merchandise.
Attend meetings and seminars and participate in continuing education.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan others’ work; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfer, discharge, and salary increases.
Be responsible for company assets, including equipment and merchandise.