Frozen Food/Clerk

Kroger•Los Angeles, CA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The role supports customers and associates by answering questions, providing product information and suggestions, informing customers about frozen food specials, and recommending items. It includes checking product freshness and sell-by dates, labeling and stocking merchandise, maintaining inventory, reporting ordering or shipping discrepancies, and staying current with present, future, seasonal and special advertisements. The position follows food safety and safety procedures, maintains appropriate case and cooler temperatures and logs, inspects equipment, reports repair needs and accidents, and identifies and reports safety risks, issues or illegal activity. The clerk works cooperatively in a fast-paced and sometimes stressful environment, manages conflict reasonably and cooperatively, handles customer and business information honestly, follows directions, seeks assistance when needed, and supports minors, individuals with special needs and older adults through direct interaction. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
A second language, in speaking, reading and/or writing.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Inform customers of frozen food specials and recommend items to help meet their needs.
Check product quality and freshness, review sell-by dates and take appropriate action.
Label, stock and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues and illegal activity, including robbery, theft or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs and older adults.