Frozen Food/Clerk

Kroger•Sterling Heights, MI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Support the Customer 1st strategy by encouraging excellent customer service, and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes providing product information and recommendations, informing customers about frozen food specials, checking product freshness, and stocking and maintaining department merchandise. Employees must follow food safety and safety procedures, help maintain appropriate case and cooler temperatures, and report concerns or incidents to management. The position requires cooperative work in a fast-paced, sometimes stressful environment and support for customers including minors, individuals with special needs, and older adults.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer customer questions, and make product suggestions.
Inform customers of frozen food specials and recommend items to help them find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about repairs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.