Frontline Strategist (Product Manager), FDE
About The Position
WorkWhile is building a category-defining Frontline Deployed Engineering (FDE) pod. This team is focused on working closely with key enterprise customers to understand their operational realities and build solutions that make WorkWhile effective for them. The goal is to accelerate time to product-market fit at scale for key accounts and leverage learnings across the customer portfolio. As the first Frontline Strategist (Product Manager), you will be the central point of contact for this pod. You will collaborate directly with Frontline Engineers and customers to determine what solutions should be built, the rationale behind them, and their priority. This role involves translating complex field-based problems into clear product direction. You will report to the Head of Product and work with the CEO on the vision for this initiative.
Requirements
- 7+ years in a product management, technical program management, or highly consultative customer-facing role
- “Founder Mode” at the core: you can articulate a big vision, demonstrate high agency, speak truth with conviction, you are resilient and always put the team and mission first
- Track record of working directly with external customers or clients, not just internal stakeholders, to define and deliver solutions
- Comfort operating in ambiguity: you've scoped work from incomplete briefs before and know how to move forward anyway
- Strong written and verbal communication; you can hold a room with a VP of Operations and a conversation with an engineer in the same afternoon
- Instinct for prioritization: you know the difference between what a customer is asking for and what they actually need
Responsibilities
- Embed with enterprise customers alongside Frontline Engineers, understanding their workflows, their data, their constraints, and where WorkWhile fits (and where it doesn't yet)
- Lead discovery and scoping conversations with customer stakeholders, often without a fully defined brief
- Own the feedback loop from the field: synthesize what you're seeing across customers into patterns, and surface those patterns as product signal
- Define and prioritize what the FDE pod builds — custom integrations, workflow tooling, customer-specific extensions — in collaboration with engineering and the core product team
- Make clear calls on build vs. configure vs. escalate: know when a customer problem is a one-off and when it's a product gap
- Drive rapid prototyping cycles with the FDE team: get something in front of customers fast, learn from it, and iterate
- Partner with core product stakeholders to ensure field learnings influence the roadmap, not just the backlog
- Establish the operating rhythm for the FDE pod: how engagements are scoped, handed off, tracked, and closed
- Keep cross-functional stakeholders (GTM, Customer Support, Operations) aligned on what the pod is doing and why
- Help build the playbook from scratch: this pod will be a reference model for how WorkWhile scales enterprise delivery
Benefits
- Competitive base salary + equity in a high-growth, venture-backed company
- Remote work culture with hybrid opportunities in SF, NY, Seattle & Toronto
- In-person company offsites
- Medical, dental, & vision coverage
- Flexible time off
- 401(k) with employer match
- WFH stipend to support your home office needs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
