Front Server, Restaurant R’evolution

Sonesta Hotels • New Orleans, LA

13d

About The Position

The Front Server serves meals to patrons in the fine dining establishment Restaurant R’evolution. The role follows the restaurant’s brand and service standards, ensures tables are properly set for each course, supports the Captain, and maintains knowledge of all food and beverage menu items. The Front Server uses appropriate sales techniques and follows established checkout and cash-handling procedures. The role also includes keeping service areas and tools clean and organized, completing shift paperwork and checklists, attending training, and helping train and mentor new staff. Employees may be assigned other duties or asked to work in other hotel areas to support operations.

The Front Server is expected to support Restaurant R’evolution’s vision and mission, “To Cherish the Guest in Every Way,” build respectful and trusting relationships with colleagues, and deliver passionate, engaging guest service. This includes recognizing guests and anticipating their individual needs, then applying the GUEST model: greet warmly, use eye and ear contact and the guest’s name, establish or anticipate needs, solve and own requests or complaints, and thank everyone.

Responsibilities

• Follow service guidelines and brand standards in the Service Manual.
• Ensure tables are properly set for each course according to service standards.
• Provide support to the Captain.
• Maintain knowledge of all food and beverage menu items.
• Follow proper sales techniques as outlined in the service manual.
• Follow checkout and cash-handling procedures.
• Keep the service area and tools clean and organized, and return items to their zoned locations.
• Attend ongoing training sessions.
• Assist with training and mentoring new staff.
• Follow prescribed systems of organization and cleanliness, including daily and weekly cleaning schedules.
• Complete all before-, during-, and after-shift paperwork.
• Follow opening and closing checklists and complete side work.
• Support the vision and mission of Restaurant R’evolution: “To Cherish the Guest in Every Way.”
• Build solid relationships with colleagues and treat them with respect and dignity.
• Deliver passionate, engaging service by recognizing guests, anticipating their needs, and following the GUEST model.
• Perform other assigned duties and work in other hotel areas when needed to support operations.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed