Front Server, Restaurant R’evolution

Sonesta International Hotels Corporation•New Orleans, LA

12d

About The Position

The Front Server serves meals to patrons in the fine dining establishment Restaurant R’evolution. The role follows the restaurant’s service standards and supports the Captain while providing attentive, engaging service to guests. The Front Server is expected to promote Restaurant R’evolution’s mission, “To Cherish the Guest in Every Way,” and to work in other hotel areas when needed to support operations.

Responsibilities

Follow service guidelines and Brand standards in the Service Manual.
Ensure tables are properly set for each course according to service standards.
Provide support to the Captain.
Know all Food and Beverage menu items.
Follow proper sales techniques outlined in the service manual.
Follow checkout and cash-handling procedures outlined in training materials.
Keep service areas and tools clean and organized, and return items to their designated locations.
Attend ongoing training sessions and assist with training and mentoring new staff.
Follow prescribed organization and cleanliness systems, daily and weekly cleaning schedules, and opening and closing checklists and side work.
Complete all before-, during-, and after-shift paperwork.
Perform other assigned duties and assist in other hotel areas as needed to support operations.
Promote and support Restaurant R’evolution’s vision and mission.
Build solid relationships with colleagues and treat them with respect and dignity.
Deliver passionate, engaging guest service by recognizing guests, anticipating their needs, and exceeding expectations.
Consistently follow the GUEST service model: greet or welcome guests warmly; use eye and ear contact and guests’ names; establish or anticipate needs; solve and own requests or complaints; and thank guests.