Front Office (Pediatrics)

CHAS Health • Spokane, WA

7d • $22 - $31

About The Position

The Front Office (Pediatrics) role supports CHAS Health’s mission to improve the overall health of the communities it serves. The position performs reception, scheduling, and general administrative duties in a patient-centered healthcare setting. The employee welcomes patients, verifies appointment and personal information, collects copayments, and helps patients and callers connect with the appropriate services. The role also supports accurate intake and electronic health record workflows, patient confidentiality, and a clean and secure waiting area.

Requirements

• Computer skills.
• Ability to spell accurately.
• Ability to clearly communicate information to patients and gather information from them.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Nice To Haves

• High school diploma or equivalent.
• Applicable additional schooling and/or formal training.
• Customer service experience.
• Multi-line telephone experience.

Responsibilities

• Greet patients upon arrival, verify appointment time, insurance, and personal information, and collect copayments.
• Schedule patient appointments according to established guidelines and clinic productivity expectations.
• Reconcile daily receipts and petty cash.
• Take patient demographic information by phone and enter it into the electronic health records system.
• Ensure intake forms are accurate and complete before forwarding them to the appropriate department.
• Answer calls professionally, take messages, and refer callers to appropriate individuals.
• Schedule translators as needed.
• Treat patients with respect and maintain patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other assigned duties, including supporting CHAS Health’s mission and core values.

Benefits

• Annual milestone bonus for eligible employees: $500 per year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed