Front Office (Pediatrics)

CHAS Health • Spokane, WA

6d

About The Position

The Front Office (Pediatrics) role provides reception, scheduling, and general administrative support to help improve the health of the communities served. The position greets patients, verifies appointment and personal information, collects co-pays, schedules appointments, handles calls, enters patient demographics into the electronic health records system, and supports an orderly and respectful clinic environment. Employees are expected to maintain patient confidentiality and support CHAS Health’s mission and core values.

Requirements

• Computer skills are required.
• Ability to spell accurately.
• Ability to communicate information clearly to patients and gather information from them.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.
• High school diploma or equivalent preferred.
• Applicable additional schooling and/or formal training preferred.
• Customer service and multi-line telephone experience preferred.

Nice To Haves

• High school diploma or equivalent.
• Applicable additional schooling and/or formal training.
• Customer service experience.
• Multi-line telephone experience.

Responsibilities

• Greet patients upon arrival and verify appointment time, insurance, and personal information; collect co-pays.
• Schedule patient appointments according to established guidelines to help the clinic meet productivity expectations.
• Reconcile daily receipts and petty cash.
• Take patient demographic information by phone and enter it into the electronic health records system (EHR).
• Ensure intake forms are accurate and complete before forwarding them to the appropriate department.
• Answer calls professionally, take messages, and refer callers to appropriate individuals.
• Schedule translators as needed.
• Treat patients with respect and maintain patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other assigned duties, including supporting the CHAS Health mission and core values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed