Front Office (Saturdays Required)

CHAS Health • Spokane Valley, WA

3d • $22 - $31

About The Position

The Front Office role improves the overall health of the communities CHAS Health serves by providing reception, scheduling, and general administrative support. The employee welcomes patients, confirms appointments and information, collects co-payments, and helps ensure accurate intake and scheduling. They also respond to calls, arrange translators when needed, maintain confidentiality, and help keep patient waiting areas clean and secure. Working on Saturdays is required.

Requirements

• High school diploma or equivalent.
• Computer skills.
• Ability to spell accurately.
• Ability to clearly communicate information to patients and gather information from them.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Nice To Haves

• Applicable additional schooling and/or formal training.
• Customer service experience.
• Multi-line telephone experience.

Responsibilities

• Greet patients upon arrival; verify appointment times, insurance, and personal information; and collect co-pays.
• Schedule patient appointments according to established guidelines to support clinic productivity expectations.
• Reconcile daily receipts and petty cash.
• Collect patient demographic information by phone and enter it into the electronic health records system.
• Ensure intake forms are accurate and complete before forwarding them to the appropriate department.
• Answer calls professionally, take messages, and refer callers to appropriate individuals.
• Schedule translators as needed.
• Treat patients with respect and maintain patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other assigned duties, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED