Front Office (Saturdays Required)

CHAS Health • Spokane Valley, WA

1d

About The Position

The Front Office role supports CHAS Health’s mission to improve the overall health of the communities it serves by providing reception, scheduling, and general administrative support. The position greets patients, helps them complete the check-in process, schedules appointments, handles calls, and supports accurate patient records while maintaining confidentiality and treating patients with respect. Saturday work is required.

Requirements

• High school diploma or equivalent.
• Computer skills.
• Accurate spelling.
• Ability to communicate information clearly to patients and gather information from them.
• Basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.
• Availability to work Saturdays.

Nice To Haves

• Applicable additional schooling and/or formal training.
• Customer service experience.
• Multi-line telephone experience.

Responsibilities

• Greet patients upon arrival, verify appointment times, insurance and personal information, and collect co-pays.
• Schedule patient appointments according to established guidelines and clinic productivity expectations.
• Reconcile daily receipts and petty cash.
• Collect patient demographic information by phone and enter it into the electronic health records system (EHR).
• Ensure intake forms are accurate and complete before forwarding them to the appropriate department.
• Answer calls professionally, take messages, and refer callers to appropriate individuals.
• Schedule translators as needed.
• Treat patients with respect and maintain patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security.
• Perform other assigned duties, including supporting CHAS Health’s mission and core values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED