000260 - PSA Clinical-Front Office - Front Office Support

Panoramic Health•Sarasota, FL

About The Position

The Front Office Support Specialist provides patient care and daily clinical support for a fast-paced medical practice. The role handles front-office operations, patient communications and records, payments, and general work-area upkeep. The position also requires adherence to company policies, confidentiality requirements, and applicable OSHA and HIPAA policies. Other routine duties may be assigned as needed.

Requirements

High school diploma or GED.
Broad understanding of clinical operations and physician office practice.
Basic proficiency in Microsoft Word and Outlook.
Ability to communicate effectively and clearly with internal and external customers.
Good business-office organizational skills, attention to detail, and excellent follow-up.
Ability to manage multiple priorities successfully.
Strong organizational and communication skills.
Ability to work well as part of a team and independently, and to accept direction from superiors.
Knowledge of HIPAA regulations and commitment to adhering to them.
Ability to follow company policies and procedures.
Regular, predictable, and dependable attendance.

Nice To Haves

One year of clinical experience preferred.
Computer skills in applications such as MS Office Suite, PMD soft, Athenahealth, and other applications or systems preferred.
Previous electronic medical record (EMR) use preferred.

Responsibilities

Manage phone calls and messages; answer calls promptly and check voicemail daily.
Schedule patient appointments in person and over the phone.
Check patients in and out.
Collect and verify patient insurance and demographic information.
Collect and post payments.
Manage electronic medical records, scan medical records and patient documents, and perform manual data entry.
Facilitate correspondence between healthcare organizations.
Use phone etiquette in accordance with FKP Standards of Behaviors.
Review and complete inbox tasks daily.
Respond to patient concerns in accordance with established policies and standards.
Maintain cleanliness and supply inventory in the lobby and work areas.
Comply with OSHA and HIPAA policies and all FKP policies and procedures.
Behave professionally and in accordance with FKP Core Values and Standards of Behaviors.
Maintain strict patient and employee confidentiality.
Attend mandatory staff meetings.
Perform other routine duties as assigned.