Front Office Supervisor - Hilton Houston Post Oak by the Galleria

Hilton • Houston, TX

19h • Onsite

About The Position

The Front Office Supervisor oversees daily front office operations at the Hilton Houston Post Oak by the Galleria. The role leads the front office team to ensure smooth check-ins and check-outs and consistent guest service, while helping deliver memorable guest experiences. The supervisor coordinates daily team operations, handles guest concerns, and monitors lobby activity to maintain efficient service.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork and shared outcomes.
• Demonstrate ownership and accountability.
• Bring urgency and discipline to the present moment.

Responsibilities

• Supervise front office team members in performing front office procedures, including check-ins, check-outs, and guest service delivery.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed