Front Office Supervisor - Embassy Suites by Hilton Orlando Airport

Hilton • Orlando, FL

1d

About The Position

The Front Office Supervisor oversees daily front office operations at Embassy Suites by Hilton Orlando Airport, helping ensure smooth check-ins, check-outs, and guest service. The role leads the front office team, coordinates schedules and tasks, conducts pre-shift meetings, and provides training, guidance, and real-time feedback. The supervisor also responds to guest inquiries and concerns, supports team members with complex or escalated issues, and monitors lobby traffic to adjust team coverage and maintain service efficiency.

Hilton seeks team members who demonstrate hospitality, integrity, leadership, teamwork, ownership, and urgency. Benefits and programs described include discounted hotel stays, an employee stock purchase plan, paid parental leave, caregiving support, crisis concierge services, mental health resources, paid time off, health and welfare plans, and retirement plans. Availability may vary by location and employment terms.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork.
• Show ownership and accountability.
• Focus on the present with urgency and discipline.

Responsibilities

• Supervise front office team members in completing front office procedures and delivering smooth check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns, and support team members with complex or escalated issues.
• Monitor lobby guest traffic and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including health, dental, and vision coverage options.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed