Front Office Supervisor - Embassy Suites by Hilton San Francisco Airport Oyster Point
About The Position
Embassy Suites by Hilton San Francisco Airport Oyster Point is seeking a Front Office Supervisor for its 316-suite, all-suite hotel near San Francisco International Airport and the biotech hub. The supervisor leads daily front office operations and team members, supporting efficient check-ins, check-outs, guest service, and memorable guest experiences. The role coordinates schedules, task assignments, pre-shift meetings, training, and team coverage, while handling guest inquiries and concerns and supporting staff with complex or escalated issues. The supervisor also monitors lobby traffic and adjusts coverage in real time to maintain service efficiency.
Requirements
- At least 1–2 years of previous front desk experience.
- A passion for hospitality and creating memorable guest experiences, with a commitment to exceptional service.
- Ability to lead and support the Front Office team in daily procedures and guest service delivery.
- Strong organizational skills, including the ability to coordinate schedules, task assignments, pre-shift meetings, and team coverage.
- Confident guest service and problem-solving skills, including the ability to address guest inquiries and concerns.
Nice To Haves
- Supervisory or leadership experience.
Responsibilities
- Lead front office team members in carrying out front office procedures and ensuring smooth check-ins, check-outs, and guest service delivery.
- Coordinate day-to-day team operations by creating schedules, assigning tasks, and leading pre-shift meetings.
- Provide team members with training, guidance, and in-the-moment feedback.
- Respond directly to guest inquiries and concerns, and support team members handling complex or escalated issues.
- Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
Benefits
- Free parking.
- Complimentary meals during shifts.
- Hilton travel benefits, including 110 nights of discounted travel, with rates as low as $40 per night through the Go Hilton travel program.
- Employee stock purchase program with the opportunity to buy Hilton shares at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health and welfare benefits, including health plans, dental coverage, and vision coverage.
- Retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
