Guest Service Agent - Embassy Suites by Hilton San Francisco Airport Oyster Point
Hilton•South San Francisco, CA
•$26 - $28•Onsite
About The Position
The Guest Service Agent supports a welcoming and seamless guest experience at Embassy Suites by Hilton San Francisco Airport Oyster Point, a 316-suite hotel near SFO Airport. The role handles guest arrivals and departures, responds to requests and concerns, provides information about the hotel and local area, and promotes hotel services. The posting describes Hilton as offering Team Members travel benefits and other wellbeing, financial, and paid-time-off programs; benefit availability may vary by location and employment terms.
Requirements
- Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.
- The posting does not specify formal education, experience, or technical qualifications.
Responsibilities
- Greet guests upon arrival and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
- Provide information about hotel offerings, room types, rates, promotions, and the local area to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.
Benefits
- Hilton travel benefits, including 110 nights of discounted travel through the Go Hilton program, with rates as low as $40 per night.
- Employee stock purchase program with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health and welfare plans, including coverage related to medical, dental, and vision care.
- Retirement plans.
- Free parking and complimentary meals during shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
