Front Desk Supervisor - InterContinental Indianapolis

IHG • Indianapolis, IN

9d • Onsite

About The Position

The Front Office Supervisor is responsible for ensuring consistent, high-quality customer service from the Front Office Team at the InterContinental Indianapolis, a luxury hotel in the restored Illinois Building on Monument Circle. The hotel features 170 guestrooms, 17 suites, a Lobby Lounge, and a rooftop bar.

The role supervises Front Office operations and supports the Front Office Manager or Assistant Manager with employee training on Front Office operations, brand standards, hotel policies and procedures, and POS systems. The supervisor maintains productivity, employee morale, and Front Office standards; follows operating, quality, credit-control, and financial-transaction procedures; adheres to occupational health and safety regulations; and checks guests in and out according to hotel and brand standards.

The position pays $21 per hour. Benefits for eligible employees include paid time off, medical, dental, and vision insurance, a 401(k), a full uniform, hotel room discounts, and training opportunities. IHG describes its culture as inclusive and collaborative and highlights colleague wellbeing and opportunities to belong, grow, and make a difference.

Requirements

• High school education, GED, or equivalent experience.
• At least two years of experience in Guest Services or Front Office at a luxury, high-volume hotel, conference center, or resort.
• At least one year of experience in a supervisory role.

Nice To Haves

• Bachelor’s degree is highly preferred.

Responsibilities

• Supervise Front Office operations.
• Maintain the highest possible productivity, employee morale, and Front Office standards.
• Assist the Front Office Manager or Assistant Manager in training employees on Front Office operations, brand standards, hotel policies and procedures, and POS systems.
• Maintain and follow operating and quality standards established for the Front Office.
• Maintain and follow procedures for credit control and handling financial transactions.
• Follow Occupational Health and Safety regulations.
• Check guests in and out according to hotel and brand standards.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Full uniform
• Hotel room discounts
• Training opportunities
• Recharge days
• Volunteering days
• Wellbeing support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED