Front Office Supervisor - Hilton McLean Tysons Corner

Hilton • McLean, VA

5h

About The Position

The Front Office Supervisor oversees daily front office operations at Hilton McLean Tysons Corner and helps deliver memorable guest experiences. The role leads front office team members through guest service procedures, supports smooth check-ins and check-outs, and responds to guest concerns. It also coordinates day-to-day team operations and adjusts lobby coverage as guest traffic changes.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork.
• Show ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Supervise front office team members in front office procedures and ensure smooth check-ins, check-outs, and guest service delivery.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor lobby guest traffic and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted travel, with rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Access to free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including dental and vision coverage options.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed