Front Office Supervisor & Receptionist-FT-Family Medicine/Urgent Care-Lehi Willowcreek
About The Position
The Front Office Supervisor leads and oversees the daily operations of the medical office front desk to ensure exceptional patient service, efficient workflow, and compliance with organizational policies and healthcare regulations. The role provides direct supervision, training, and support to front office staff while fostering a patient-centered environment focused on professionalism, compassion, and operational excellence. The position supports a clinic open seven days a week from 8 a.m. to 8 p.m. The schedule varies, and availability for nights, weekends, and holidays is required.
Requirements
- Previous supervisory or leadership experience in customer service, front office, reception, retail, healthcare, or a related environment.
- Strong leadership, communication, conflict-resolution, and team-building skills.
- Demonstrated ability to manage multiple priorities in a fast-paced setting.
- Experience with scheduling, staff development, and performance management.
- Proficiency with Microsoft Office and other relevant business systems.
- Availability to work nights, weekends, and holidays; the schedule varies.
Responsibilities
- Lead, supervise, and support front office staff to ensure exceptional patient experiences and efficient daily operations.
- Manage staffing schedules, work assignments, and front desk coverage to meet patient volume and operational needs.
- Train, coach, and develop team members on customer service standards, office procedures, electronic health records (EHR), and regulatory requirements.
- Monitor patient check-in and check-out processes for accuracy, efficiency, and a positive patient experience.
- Oversee appointment scheduling, patient registration, and insurance verification.
- Ensure compliance with HIPAA, privacy regulations, and organizational policies related to patient information.
- Monitor key performance indicators, including patient wait times, scheduling accuracy, productivity, and patient satisfaction.
- Communicate operational updates to staff.
- Assist with implementing new policies, procedures, and initiatives.
- Maintain a professional, organized, and welcoming reception environment.
- Support the Clinic Manager in achieving departmental goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
