Front Office Specialist - Digestive Health Roswell

Wellstar Health System

About The Position

The Front Office Specialist (FOS) delivers exceptional customer service to Wellstar patients and customers and supports the practice’s operations. The role includes greeting and registering patients, answering telephones, scheduling appointments, managing cash, and performing administrative functions. The position requires multitasking and communicating with a range of customers and contributes to patient experience, employee engagement, and financial goals.

Requirements

High school diploma or GED.
At least 2 years of administrative front office experience in a physician practice or healthcare setting.
Previous customer service experience.

Responsibilities

Greet patients and guests warmly in person and by telephone, identify yourself and the practice, and follow AIDET principles.
Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, respond to voicemails and messages promptly, and offer callback options when callers have been on hold too long.
Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify the opening balance, ensure accurate change and collections, and balance superbills and posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payment plans, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate clinic requests involving pharmaceutical representatives, visitors, and sample pickups.
Perform other duties as assigned by management.