Front Office Specialist I - TCP Cypresswood

Texas Children's Medical Center•Spring, TX

About The Position

The Front Office Specialist coordinates patient scheduling and referrals, welcomes patients and visitors, handles incoming calls, enters billing information, and transmits claims. The role supports patient check-in and check-out and ensures that records and work queues are complete and accurate according to practice protocols. Successful candidates are required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

High school diploma or GED.
At least one year of related experience.
Undergo respiratory fit testing.

Responsibilities

Greet patients and visitors using Creating SMILES philosophies and AIDET principles.
Assist patients with check-in and check-out.
Answer telephone calls within three rings and direct them according to practice protocol.
Document complete, error-free telephone messages and route them to the appropriate area.
Enter hospital charges into the electronic billing system with 100% accuracy and within established timelines.
Assess patient eligibility for referrals by verifying coverage with the payer before initiating referrals, and document eligibility in the electronic health record.
Schedule appointments according to practice protocol and use judgment when scheduling provider templates.
Verify and document coverage of services before patients are seen by providers.
Monitor Account Work and Patient Work queues weekly, determine appropriate corrective action, and complete required corrections.
Ensure the electronic health record is complete and ready for provider use before the patient is seen.
Collect and distribute mail and deliveries according to practice protocol.
Monitor the returned-mail work queue and make corrections in the electronic billing system within 14 days.