Front Office Specialist I- TCP West Campus

Texas Children's Hospital•Houston, TX

About The Position

The Front Office Specialist coordinates and performs patient scheduling, greets patients and visitors, handles incoming calls, coordinates referrals, enters billing information, and transmits claims. The role supports accurate, timely patient and billing workflows and ensures electronic health records are ready for provider use. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

High school diploma or GED.
At least 1 year of related experience.

Responsibilities

Greet patients and visitors upon arrival using Creating SMILES philosophies and AIDET principles.
Assist patients with check-in and check-out.
Answer telephone calls within three rings and direct calls according to practice protocol.
Document complete, error-free telephone messages in the telephone encounter and route them to the appropriate area.
Enter hospital charges into the electronic billing system with 100% accuracy and within established timelines.
Verify payer coverage to assess patient eligibility for referral before initiating a referral.
Document eligibility in the electronic health record according to practice protocol.
Schedule appointments according to practice protocol.
Use judgment when scheduling the provider’s template.
Verify and document coverage of services before the patient is seen by a provider.
Monitor the Account Work queue and Patient Work queue weekly, determine appropriate corrective action, and complete required corrections.
Ensure the electronic health record is complete and ready for provider use before the patient is seen.
Collect and distribute mail and deliveries according to practice protocol.
Monitor the returned mail work queue and make corrections in the electronic billing system within 14 days.