Front Office Specialist I TCP Sugar Land

Texas Children's Hospital•Sugar Land, TX

22h•Onsite

About The Position

The Front Office Specialist coordinates and performs patient scheduling, welcomes visitors, handles incoming calls, coordinates referrals, enters billing information, and transmits accurate claims. The role supports patient check-in and check-out, ensures the electronic health record and billing information are complete and accurate, and follows practice protocols for scheduling, coverage verification, referrals, queues, mail, and communications. The position is at TCP Sugar Land, located at 15400 Southwest Fwy #300, Sugar Land, TX 77478. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

High school diploma or GED.
At least one year of related experience.
Ability to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

Greet patients and visitors upon arrival using Creating SMILES philosophies and AIDET principles.
Assist patients with check-in and check-out.
Answer telephone calls within three rings and direct calls according to practice protocol.
Document complete and error-free telephone messages in the telephone encounter and route them to the appropriate area.
Enter hospital charges into the electronic billing system with 100% accuracy and within practice timelines.
Verify payer coverage to assess patient eligibility for referrals before initiating referrals.
Document referral eligibility in the electronic health record according to practice protocol.
Schedule appointments according to practice protocol.
Use judgment when scheduling a provider’s template.
Verify and document coverage of services before patients are seen by a provider.
Monitor the Account Work queue and Patient Work queue weekly, determine appropriate corrective action, and complete required corrections.
Ensure the electronic health record is complete and ready for provider use before the patient is seen.
Collect and disseminate mail and deliveries according to practice protocol.
Monitor the returned mail work queue and make corrections in the electronic billing system within 14 days.