Front Office Specialist I TCP Sugar Land

Texas Children's Medical Center•Sugar Land, TX

12h

About The Position

The Front Office Specialist I coordinates and performs patient scheduling, greets patients and visitors, handles incoming calls, coordinates referrals, enters billing information, and transmits claims. The position is based at TCP Sugar Land, 15400 Southwest Fwy #300, Sugar Land, TX 77478. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

High school diploma or GED.
At least one year of related experience.

Responsibilities

Greet patients and visitors upon arrival using Creating SMILES philosophies and AIDET principles.
Assist patients with check-in and check-out.
Answer telephone calls within three rings and direct them according to practice protocol.
Document complete, error-free messages in telephone encounters and route them to the appropriate area according to practice protocol.
Enter hospital charges into the electronic billing system with 100% accuracy and within timelines established by practice protocol.
Assess patient eligibility for referrals by verifying coverage with the payer before initiating a referral.
Document referral eligibility in the electronic health record according to practice protocol.
Schedule appointments according to practice protocol.
Use judgment when scheduling provider templates.
Verify and document service coverage before a patient is seen by a provider, according to practice protocol.
Monitor the Account Work queue and Patient Work queue weekly, determine appropriate corrective actions, and complete required corrections.
Ensure the electronic health record is complete and ready for provider use before the patient is seen.
Collect and disseminate mail and deliveries according to practice protocol.
Monitor the returned mail work queue and make corrections in the electronic billing system within 14 days.
Undergo respiratory fit testing in compliance with occupational health and safety standards.