Front Office Specialist I - TCP Cypresswood

Texas Children's Hospital•Spring, TX

About The Position

The Front Office Specialist coordinates and performs patient scheduling, greets and receives visitors, handles incoming calls, coordinates referrals, enters billing information, and transmits claims. The role supports a smooth patient visit by helping with check-in and check-out, verifying coverage and eligibility, maintaining accurate electronic health records, and addressing work queues and returned mail according to practice protocols. Successful candidates must undergo respiratory fit testing to meet occupational health and safety standards.

Requirements

High school diploma or GED.
At least one year of related experience.
Successful candidates must undergo respiratory fit testing.

Responsibilities

Greet patients and visitors using Creating SMILES philosophies and AIDET principles.
Assist patients with check-in and check-out.
Answer telephone calls within three rings and direct them according to practice protocol.
Document complete, error-free telephone messages and route them to the appropriate area.
Enter hospital charges into the electronic billing system with 100% accuracy and within established timelines.
Verify payer coverage to assess patient eligibility for referrals before initiating referrals.
Document referral eligibility in the electronic health record according to practice protocol.
Schedule appointments according to practice protocol and use judgment when scheduling provider templates.
Verify and document coverage of services before patients are seen by a provider.
Monitor Account Work queue and Patient Work queue weekly, determine appropriate corrective actions, and complete required corrections.
Ensure the electronic health record is complete and ready for provider use before the patient is seen.
Collect and distribute mail and deliveries according to practice protocol.
Monitor the returned mail work queue and make corrections in the electronic billing system within 14 days.