Front Office Scheduler

ATLANTA DIABETES ASSOCIATES PC•Atlanta, GA

43d•Onsite

About The Position

The Scheduling Coordinator is responsible for coordinating the physician’s, NP and PA’s, device, and patient’s schedules. They are a liaison between the patients, providers, staff, health plans, and the community at large. This position is responsible for front office duties and appointment scheduling as required by the clinic.

Requirements

High school diploma or equivalent.
Ability to communicate clearly, read and write English.
Must have excellent customer service skills.
Demonstrate dependability and reliability.
Demonstrate organizational abilities.
Requires good written and verbal communication skills to communicate effectively with individuals at all levels of the organization.
General knowledge of healthcare insurance and terminology
Must have a professional and mature demeanor.
Must be able to work in a fast-paced environment and handle multiple tasks, working through interruptions and dealing effectively with confidential information.
Excellent telephone etiquette

Nice To Haves

At least 1-year of related experience preferred.
1-year previous experience as a Scheduler/Receptionist in a medical office setting.
Medical Assistant, Billing, and/or Front Office Management certification from an accredited vocational school liked.
MS Word, Excel, and IDX experience is a plus.
Bilingual English/Spanish communication skills a plus.

Responsibilities

Schedules patient visits per established procedures.
Confirms appointments, cancels appointments, and notifies clinical staff of appointment changes.
Discusses scheduling conflicts or problems with supervisors.
Provides schedule updates during the day.
Greets patients and visitors to the medical office and obtains all required information to register the patient.
Ensures/assists the patient in completing all forms and routes those forms to the appropriate personnel or department.
Inputs registration demographic and insurance information into the computer and ensures proper authorization has been obtained.
Reviews current registration information with the patient updating information as required.
Determines patient insurance eligibility and routes the information to the appropriate personnel or department.
Informing clinical personnel when patients have arrived; routes patient to the appropriate clinical area.
Answers incoming telephone calls. Routes calls as appropriate or sets appointments and takes detailed, accurate messages.
Responsible for handling and/or completing appropriate messages or phone calls.
Answers any patient questions, including simple billing questions.
Arrives, Cancels, and No-Shows appointments and documents appropriately in the patient’s medical record.
Responsible for collection of outstanding balances as indicated on the encounter ticket.
Determines total charges for visits and calculates patient financial responsibility per established policies and procedures.
Responsible for the preparation of medical charts for next-day appointments.
Maintains compliance with attendance and punctuality policy and proper recording of hours worked.
Participates as a team member, demonstrated by utilizing proper chain of command and communicating effectively with providers and co-workers.
Participates in staff meetings and maintains a positive attitude.
Performs general clerical duties, including faxing, copying, filing, and distributing daily schedules.
Responsible for alerting the manager, supervisor/lead of any scheduling errors/issues.
Oversees the front area for cleanliness, safety, and continuous awareness of visitors.