Front Office Representative - Cardiology

Integrated Medical Services (IMS)•Phoenix, AZ

1h•Onsite

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Cardiology Clinic in Phoenix. The role supports front-office operations, including answering phones, scheduling patients, and managing check-in and check-out. It may also assist with insurance authorization and verification and other office functions. The position emphasizes phone support and customer service for patients.

Requirements

At least one year of customer service skills and experience.
Excellent customer service and communication skills.
Ability to plan, coordinate, and organize front-office tasks and workflow.
Ability to take initiative and work well with an established team.
Excellent organizational skills and attention to detail.
Computer skills using Microsoft software, scheduling software, and email applications.
Ability to work in a constant state of alertness and in a safe manner.
High school diploma or GED.

Nice To Haves

Previous experience with the Athena system.

Responsibilities

Coordinate and manage physician clinic schedules.
Welcome patients in person or by telephone and explain available services, payment categories, and billing procedures.
Manage check-in and check-out, verify new-patient demographics, scan insurance cards, provide patient forms, confirm forms are completed accurately and signed and dated, and add completed forms to the medical file.
Prepare for the next day's schedule by verifying insurance, outstanding liabilities, and medical records, and informing patients about copays and deductibles.
Schedule appointments, tests, and procedures; direct walk-in patients and emergencies according to established policies and procedures.
Collect copays and deposits, review and verify insurance or other coverage, calculate patient charges, review account balances, collect outstanding balances, and issue receipts for collected funds.
Answer incoming calls and route them to appropriate staff; answer phones within three rings and keep ring volume at level 5.
Review the daily clinic schedule for required authorizations and copays, and work with clinical staff to support patient flow and reduce waiting time.
Make reminder calls for next-day appointments and follow up daily with patients who do not attend.
Provide excellent customer service and assistance to patients.
Retrieve faxes and distribute them to the appropriate individuals.
Communicate patient problems or complaints to the practice manager.
Oversee petty cash, close batches, post copays to batches, and balance cash drawers at the end of the day; promptly notify the manager of reconciliation shortages.
Arrange transportation or interpretation for patients when needed.
Scan documents into Athena.