Front Office Representative

IMS Care Center • Mesa, AZ

6d

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Primary Care practice. The role supports front-office operations, including answering phones, scheduling patients, and managing check-in and check-out. It may also involve insurance authorizations and verification, along with other office functions. The position has a strong focus on phone support and customer service for patients.

IMS Care Center is a physician-led organization headquartered in Phoenix with 500 employees. It describes its workplace as diverse and inclusive, with a culture focused on high-quality, innovative health care and supporting employees in achieving their goals. IMS is a tobacco-free work environment and an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• At least one year of customer service skills and experience.
• Excellent customer service and communication skills.
• Computer skills using Microsoft software, scheduling software, and email applications.

Nice To Haves

• Previous experience with the Athena system.

Responsibilities

• Coordinate and manage physician clinic schedules.
• Welcome patients in person or by telephone and explain available services, payment categories, and billing procedures.
• Manage patient check-in and check-out.
• Verify new patients’ demographics and scan insurance cards into their medical files.
• Schedule appointments, tests, and procedures.
• Collect co-pays.
• Review and verify patient insurance or other coverage and calculate charges due from patients.
• Answer incoming calls and route them to appropriate staff.
• Review the daily clinic schedule to ensure appropriate authorizations and co-pays.
• Work with clinical staff to support smooth patient flow and reduce waiting time.
• Make appointment reminder calls for the following day.
• Follow up daily with patients who did not attend scheduled appointments.
• Provide excellent customer service and assistance to practice patients.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) match
• Paid time off
• Short-term disability insurance
• Long-term disability insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed