Front Office Representative

Healthcare Outcomes Performance Company • Saint Johns, FL

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About The Position

Southeast Orthopedic Specialists is hiring a full-time Front Office Representative for its Riverside Clinic in Jacksonville, Florida. The role is responsible for maintaining a high level of customer service and ensuring the efficient, productive, and professional operation of the front office. Duties include welcoming patients, scheduling appointments, collecting and verifying demographic and insurance information, handling patient paperwork and payments, and maintaining accurate records and a secure cash drawer. The representative also explains financial requirements, communicates insurance coverage issues, and helps patients with questions while protecting patient confidentiality.

Requirements

• High school diploma, GED, or equivalent working knowledge preferred.
• Customer service skills and understanding of Southeast Orthopedic Specialists' code of conduct and culture.
• Ability to communicate effectively with physicians, clinical staff, and the public.
• Ability to establish good working relationships with internal and external customers.
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Demonstrate empathy, concern, good listening skills, and compassion for all patients.
• General understanding of insurance requirements.

Nice To Haves

• High school diploma, GED, or equivalent working knowledge.

Responsibilities

• Promptly greet and acknowledge patients.
• Instruct patients in completing medical history and patient information forms and make necessary corrections to patient accounts.
• Collect accurate and complete demographic and insurance information, along with financial contracts and consents, and ensure required documents are populated and signed correctly.
• Identify and collect co-payments, co-insurance, and past-due account balances.
• Explain financial requirements and answer patient questions about billing and insurance matters.
• Accurately complete and interpret insurance verification and benefits.
• Notify patients, family members, physicians, and/or supervisors about network insurance coverage issues that may reduce coverage.
• Scan new or updated patient information into the computer, including photo identification, insurance cards, referrals, and patient paperwork.
• Schedule follow-up appointments, review insurance coverage, and notify patients when services require authorization or a referral.
• Maintain general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
• Maintain a secure and accurate cash drawer, balance it daily, and close the batch.
• Maintain strict patient confidentiality.
• Keep the front office workspace clean and organized.

Benefits

• Competitive health and welfare benefits
• Monthly stipend toward ancillary benefits
• HSA with qualifying HDHP plans and company match
• 401(k) plan after six months of service with company match
• Employee Assistance Program available 24/7
• Employee appreciation days and events
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED