Front Office Representative Children's Mulispecialty Clinic

Banner Health • Tucson, AZ

5d • Onsite

About The Position

The Front Office Representative supports patient flow at Banner University Medical Group Wilmot Children's Multispecialty Clinic in Tucson, Arizona. The role greets patients and families and provides customer service while coordinating registration, check-in, appointment scheduling, insurance verification, referrals and authorizations, and patient payments. It also involves answering phones, handling messages and patient concerns, explaining financial policies and payment options, and supporting accurate reimbursement and records handling.

The position performs payment and charge entry and reconciliation, balances the cash drawer, and prepares daily deposits and related paperwork. It may also assist with patient services such as escorting patients, taking vitals and patient history, helping with patient treatment, distributing mail and fax information, and ordering supplies. The role works independently under regular supervision in a fast-paced, high-volume environment and uses judgment to prioritize work and support timely patient care.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• One or more years of work experience involving patient financial services, financial or collection services, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.
• For employees in the specified Banner behavioral health settings serving children: Arizona Fingerprint Clearance Card at hire and maintained throughout employment, and signature of an Arizona Criminal History Affidavit upon hire.

Nice To Haves

• Work experience with the company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability based on verified benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
• Enter payments and charges, reconcile them accurately and promptly, balance the cash drawer, and prepare daily bank deposits and required paperwork.
• Schedule office visits and procedures at the medical practice and external practices as needed, following payor provisions to maximize reimbursement; confirm appointments and help ensure patients are prepared for visits.
• Answer phones and communicate proactively with patients, families, care teams, management, centralized services, HIMS, physician office staff, and payors.
• Respond to patient medical-record requests in accordance with company policies, procedures, and applicable laws.
• Support patient flow by escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Prioritize work independently in a fast-paced, multitask environment and use sound judgment to support appropriate and timely patient care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED