Front Office Representative, SAMF - IMA Internal Medicine, FT
About The Position
The Front Office Representative is the first point of contact for the medical office and helps create patients’ first impression. The role provides excellent customer service by phone and in person and serves as a crucial link between patients and the care delivered by clinical and service staff. The incumbent works collaboratively with service staff to support direct patient services, demonstrating flexibility and a “can do” attitude. The position reflects the organization’s mission and core values and requires discretion, diplomacy, and tact in interactions with patients and staff. This full-time position is based at SAMF - IMA Internal Medicine Associates, 1105 E Spruce, Ste 201, Fresno, CA 93720. Office hours are 8 a.m.–5 p.m., Monday through Friday. The position reports to the Practice Manager.
Requirements
- High school diploma or equivalent.
- Current American Heart Association (AHA) Healthcare Provider CPR card.
- Attention to detail, ability to multitask, and flexibility.
- Strong computer skills, including experience and proficiency with medical systems.
- Ability to operate general office business machines, such as fax machines and copiers.
- Strong multitasking, planning, and organization skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Two years of prior experience as a healthcare front office assistant or receptionist.
- Knowledge of medical terminology.
Responsibilities
- Serve as the first point of contact for the medical office and create a positive first impression.
- Provide excellent customer service to patients by phone and in person.
- Act as a link between patients and the care provided by clinical and service staff.
- Work collaboratively with service staff to support direct patient services.
- Demonstrate flexibility and a “can do” attitude.
- Exercise discretion, diplomacy, and tact in interactions with patients and staff.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
