Front Office Representative, SAMF - IMA Internal Medicine, FT

Trinity Health • Fresno, CA

1d • Onsite

About The Position

The Front Office Representative at SAMF - IMA Internal Medicine Associates is the first point of contact for the medical office and creates its first impression. The role provides excellent customer service by phone and in person and serves as a crucial link between patients and the care delivered by clinical and service staff. The representative works collaboratively with service staff in support of direct patient services, demonstrating flexibility and a “can do” attitude. The position reflects the organization’s mission and core values and requires discretion, diplomacy, and tact in interactions with patients and staff. The role reports to the Practice Manager. The office is located at 1105 E Spruce, Ste 201, Fresno, CA 93720, and office hours are 8 a.m. to 5 p.m., Monday through Friday.

Requirements

• High school diploma or equivalent.
• Current American Heart Association (AHA) Healthcare Provider CPR card.
• Attention to detail, ability to multitask, and flexibility.
• Strong computer skills and proficiency with medical systems.
• Ability to operate general office business machines, such as fax machines and copiers.
• Strong multitasking, planning, and organization skills.
• Ability to work independently and within a team.

Nice To Haves

• Two years of prior experience as a health care front office assistant or receptionist.
• Knowledge of medical terminology.

Responsibilities

• Serve as the first point of contact for the medical office and create a positive first impression.
• Provide excellent customer service to patients by phone and in person.
• Act as a link between patients and the care delivered by clinical and service staff.
• Work collaboratively with service staff in support of direct patient services.
• Exercise discretion, diplomacy, and tact in interactions with patients and staff.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED