Front Office Representative - Carrollton/Bremen ENT (Daysv

Tanner Health•Carrollton, GA

About The Position

The Front Office Representative is patients’ first and last point of contact in the office. The role handles check-in and check-out activities, which may include answering telephones, scheduling appointments, registering patients, collecting copays, deductibles, and coinsurances, posting payments, and taking messages. The representative must multitask while maintaining a high level of customer service and accuracy, communicate proactively, and assist patients with questions and requests.

Requirements

High school diploma or GED.
No prior work experience is required.
Excellent public relations skills and a pleasant, professional demeanor when dealing with the public, including irate or abusive individuals.
Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
Ability to make independent decisions, demonstrate emotional maturity, and use sound judgment.
Ability to work in a fast-paced environment with frequent interruptions and effectively in high-stress situations.
Ability to interact and work well as part of a team-oriented environment.
Ability to organize work for effective time utilization, productivity, and smooth patient flow.
Proficient use of computer equipment.
Ability to read and write legibly with spelling accuracy.
Ability to organize, analyze, and prioritize work.
Professional appearance and attention to detail.
Ability to switch tasks.
Initiative and drive to take a project from beginning to successful completion.