Clerical

Encore Rehabilitation•Jasper, AL

15h

About The Position

The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function is to perform office-related duties, including general clerical work, daily patient charges, and assistance with maintaining the efficient operation of the facility. The role requires handling patient information confidentially and working with individuals of all ages. The Receptionist coordinates and schedules appointments, maintains patient medical records, tracks and collects deductibles and copayments, records daily charges, and assists with deposits. The role also includes answering phones, taking messages, filing, processing dictation, and forwarding copies to referring doctors, including Medicare recertifications. Additional duties may be assigned by the Office Manager/Clinical Director. Reception duties include answering calls promptly and courteously; collecting and logging new-patient and insurance information; verifying insurance coverage and authorization requirements; checking patients in and out; preparing charts and charge tickets; notifying office staff when patients are ready for treatment; collecting copayments; and scheduling follow-up appointments. When scheduling, the Receptionist should accommodate patients’ work schedules where possible and note upcoming physician visits that require a letter to the doctor.

Requirements

Must have completed the twelfth grade level of school.
Background in secretary or receptionist work.
Must be able to accept responsibility and respect authority.
Must demonstrate good judgment and common sense.
Must be willing to work under pressure.
Must be able to accept constructive criticism.
Must be able to keep patients’ medical records confidential.
Must be able to work with individuals of all ages.

Responsibilities

Coordinate and schedule patients’ appointments, including weekly and daily schedules and follow-up visits.
Maintain patient medical records, including scheduling 30-day re-evaluations and Medicare recertifications.
Record daily patient charges and assist with deposits.
Track and collect patients’ deductibles and copayments.
Perform general receptionist and secretarial duties, including answering phones, taking messages, and filing.
Process dictation and forward copies to referring doctors, including Medicare recertifications.
Answer calls before the third ring using the specified greeting and offer to take messages when the requested person is unavailable.
For new patients, collect and log contact, diagnosis, referring physician, prescribed frequency and duration, and insurance information.
Verify insurance coverage, percentage of coverage for rehabilitation services, deductible status, and precertification requirements; obtain required workers’ compensation authorizations before the first appointment.
Greet patients on arrival, provide sign-in and applicable information forms, obtain prescriptions and insurance-card copies, and prepare patient charts and charge tickets.
Notify appropriate office personnel when a patient is ready for treatment.
Arrange for designated office personnel to discuss patient accounts and estimated patient responsibility; set up payment schedules and obtain promissory notes when applicable.
Collect patient copayments daily.
Accommodate patients’ work schedules when scheduling appointments where possible, and note upcoming physician visits requiring a letter to the doctor.
Perform other duties as assigned by the Office Manager/Clinical Director.