Front Office Manager – Dental Practice

Star Spangled Smiles • Lavon, TX

6d • Onsite

About The Position

Star Spangled Smiles is hiring a Dental Front Office Manager to join its veteran-founded, family-owned general dental practice in Lavon, Texas, as a founding team member. The new office is under construction near SH-78 and Elevon Parkway and is anticipated to open in January 2027. The manager will help establish office workflows and shape the patient experience and team culture from the practice’s first day. The role oversees front office operations, including scheduling, patient communications, insurance and billing functions, and coordination with the dentist and clinical team. The manager will help patients understand treatment estimates and financial options, maintain accurate records and HIPAA compliance, and represent the practice at community and marketing events. The work schedule varies by weekday and includes Saturday hours, with alternating Mondays and Saturdays closed; the schedule may be adjusted based on practice needs. Compensation is $25–$30 per hour depending on experience and qualifications, with opportunities for performance bonuses. Benefits will be discussed during the interview process.

Requirements

• At least 3 years of dental office management or front office leadership experience, preferably in a general dentistry practice.
• Strong working knowledge of dental insurance verification, benefits, claims processing, billing, and accounts receivable.
• Experience presenting dental treatment plans and coordinating finances.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and ability to manage multiple priorities.
• Comfort with technology and learning new systems.
• Proactive, solutions-oriented approach and strong attention to detail.
• Demonstrated leadership abilities and a team-first mindset.
• Understanding of HIPAA, patient confidentiality, and dental office administrative compliance.

Nice To Haves

• Experience using Dentrix Ascend practice management software.
• Experience opening, establishing, or growing a dental practice.
• Experience with patient financing, membership plans, and insurance follow-up.
• Familiarity with dental practice performance metrics and reporting.
• Experience training or mentoring front office staff.
• Bilingual in English and Spanish.
• Prior military service or experience working with military families and veteran communities.

Responsibilities

• Oversee daily front office operations, including scheduling, patient communications, and maintaining an organized, welcoming environment.
• Manage dental insurance verification, benefits, claims processing, billing, collections, and accounts receivable.
• Present treatment estimates, explain financial options, and assist patients with financing and membership plans.
• Coordinate with the dentist and clinical team to support smooth operations, exceptional patient experiences, and efficient scheduling.
• Maintain accurate patient records in Dentrix Ascend, follow HIPAA requirements, and identify opportunities to improve practice efficiency and growth.
• Participate in local marketing events, community outreach, and networking opportunities, independently or alongside the dentist, while professionally representing Star Spangled Smiles.
• Help establish office workflows and contribute ideas to the patient experience and team culture as a founding team member.

Benefits

• Opportunities to earn performance bonuses based on individual performance and practice goals.
• Professional development opportunities.
• Opportunities for career growth as the practice expands.
• Other benefits to be discussed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed