Dental Front Office

Affordable Dentures & Implants • Hopkinsville, KY

1d

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, customer-focused Dental Front Desk Coordinator to serve as the first point of contact for patients. The role supports a positive patient experience and helps ensure efficient daily front-office operations in a fast-paced dental practice. The coordinator works with the practice team to support patients receiving tooth replacement solutions and may assist the clinical team with chairside support when needed.

Requirements

• At least 2 years of dental front-office or dental-receptionist experience.
• Previous experience scheduling patients in a dental practice.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dental office.
• Positive attitude and a team-first mindset.

Nice To Haves

• Experience using Dentrix.
• CareCredit experience.
• Chairside assisting or oral surgery experience.

Responsibilities

• Welcome patients professionally and compassionately, creating an exceptional first impression.
• Check patients in and out while maintaining efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to questions about treatment, scheduling, pricing, financing, and office policies.
• Use Dentrix to verify and maintain accurate patient records.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Follow up with prospective patients and encourage them to schedule appointments.
• Order and maintain office supplies and administrative materials.
• Prepare reports and administrative paperwork to support office operations.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the practice.

Benefits

• Competitive compensation.
• Career growth and advancement opportunities.
• Supportive, team-oriented work environment.
• Opportunity to make a meaningful impact on patients' lives.
• Work alongside experienced dentists and dental professionals.
• Comprehensive new-hire training and onboarding.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed