Dental Front Office

Affordable Dentures & Implants•Topeka, KS

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, customer-focused Dental Front Desk Coordinator in Topeka, Kansas. The role is the first point of contact for patients and supports an exceptional patient experience while helping the front office operate efficiently in a fast-paced dental practice. The position works alongside dentists and dental professionals and may provide chairside support to the clinical team when needed.

Requirements

At least 2 years of dental front office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Positive attitude and a team-first mindset.
Friendly, professional, and compassionate approach.
Detail-oriented and highly organized, with the ability to manage multiple priorities.
Dependable, motivated, and eager to grow within a dental practice.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience; this is a plus but not required.
Passion for delivering exceptional patient experiences.

Responsibilities

Welcome patients professionally and compassionately, creating a positive first impression.
Check patients in and out and help maintain efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer calls and respond to questions about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Follow up with prospective patients and encourage them to schedule appointments.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Maintain a clean, organized, and welcoming reception area.
Provide chairside support to the clinical team when needed.
Perform additional duties as assigned to support the practice.