Front Office Manager - Millennium Hilton New York One UN Plaza
About The Position
The Front Office Manager oversees daily front office operations at Millennium Hilton New York One UN Plaza, including guest service, registration, room inventory, and compliance with hotel policies and standards. The role monitors guest satisfaction, addresses service issues, and guides improvements to enhance guest experiences. It also supports revenue growth by promoting hotel services and executing upselling tactics. The manager keeps the team informed about hotel offerings, services, and local attractions through regular updates and training. The role welcomes guests, responds to inquiries, resolves concerns promptly, and supervises and develops front office team members through performance monitoring and coaching, while fostering a positive and productive work environment.
Requirements
- Demonstrate a passion for hospitality.
- Act with integrity and do the right thing.
- Inspire others through leadership.
- Believe in teamwork and take ownership and accountability.
- Bring urgency and discipline to each moment.
Responsibilities
- Oversee daily Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
- Track guest satisfaction, address service issues, and guide the team in implementing improvements to enhance the guest experience.
- Promote hotel services and execute upselling tactics to drive room occupancy and revenue growth.
- Provide regular updates and training so the team is informed about hotel offerings, services, and local attractions.
- Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Benefits
- 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
- Employee stock purchase program (ESPP), allowing eligible employees to invest in Hilton shares at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.
- Paid time off (PTO).
- Health plans, including dental and vision coverage.
- Retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
