Front Office Agent - Aman New York

Aman Group • New York City, NY

1d

About The Position

The Front Office Agent provides hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit. The role supports guests and Club Members throughout their hotel journey, including arrival and departure, and helps maintain a high-quality guest history database. The position is based at Aman New York in Manhattan and pays $37.91 per hour.

Requirements

• One year of related luxury hotel experience.
• Proficiency in Windows, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills in English.
• A positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests and concerns efficiently, calmly, and genuinely.
• Ability to stay organized, manage time wisely, and demonstrate strong attention to detail.
• Sensitivity and inclusiveness toward cultural nuances.
• Ability to handle confidential materials and matters with full discretion.
• Ability to handle multiple tasks in an intense, fast-paced environment.

Nice To Haves

• Graduation from hotel school or a college degree.
• Knowledge of Opera PMS.
• Multilingual ability.

Responsibilities

• Perform assigned Front Office functions to prepare and deliver an ideal Aman New York guest journey.
• Check in and check out hotel guests and Club Members.
• Manage chats related to guest and Club Member movement, arrivals, departures, and other matters.
• Maintain the highest-quality database relating to Guest History.
• Respond promptly, efficiently, and courteously to guests and team members, following up and following through.
• Respond to guest and leadership feedback relating to guest satisfaction and focus on improvement.
• Maintain in-depth knowledge of New York City activities, directions, travel times, costs, and transportation options.
• Maintain clean, neat, and organized surroundings to ensure a safe and positive environment.
• Attend pre-shift and departmental meetings to stay current with developments and procedures at Aman New York.
• Perform other reasonable duties as required by the Front Office Management Team.

Benefits

• Competitive benefits package.
• Exciting international career opportunities in a rapidly expanding company.
• Career journey support.
• Comprehensive and generously subsidized health benefits program.
• Safe Harbor 401(k) plan.
• Complimentary stays at other Aman properties.
• Discounts at Aman New York restaurants and the Aman Retail online store.
• Wellness events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed