FRONT OFFICE MANAGER - ROOMS
About The Position
SpringHill Suites Corona is seeking a hands-on Front Office Manager who leads visibly in the lobby and guest areas, engages with guests, and develops the Front Desk team through coaching, training, and example. The role focuses on building the confidence and consistency needed to deliver an exceptional Marriott guest experience. The Front Office Manager oversees front office service and operations, including guest recognition, check-ins, service recovery, Marriott Bonvoy standards, associate development, scheduling, labor productivity, departmental costs, and operational priorities. The manager partners with other hotel departments and leadership to support a seamless guest experience, participates in the Manager on Duty program, and remains actively involved in hotel operations.
Requirements
- Previous hotel Front Office leadership experience.
- Strong communication, organization, and follow-through.
- Ability to balance guest experience, associate development, and operational performance.
- Ability to handle guest concerns and turn difficult experiences into positive ones.
- Ability and willingness to work alongside the team during busy periods.
- Strong training and coaching skills, including developing people with different learning styles and experience levels.
Nice To Haves
- Marriott brand experience is strongly preferred.
- Experience with Marriott systems, including Power of M, is highly preferred.
Responsibilities
- Maintain a visible, engaged presence in the lobby and guest areas.
- Set expectations for warm welcomes, guest recognition, efficient check-ins, and genuine hospitality.
- Coach and develop Front Desk associates through observation, real-time feedback, and ongoing training.
- Help associates build proficiency with Marriott systems, standards, and service expectations.
- Identify training gaps and develop practical ways to improve performance and consistency.
- Monitor guest feedback and service results, identify trends, and translate them into coaching and operational improvements.
- Lead service recovery and empower associates to resolve guest concerns.
- Reinforce Marriott Bonvoy recognition, enrollment, and elite-member experience standards.
- Partner with Housekeeping, Engineering, Breakfast, Sales, and hotel leadership to create a seamless guest experience.
- Manage Front Office scheduling, labor productivity, departmental costs, and operational priorities.
- Participate in the Manager on Duty program and remain involved in hotel operations.
- Recognize strong performance, celebrate wins, and foster a team culture in which associates understand their impact on guests.
- Jump in alongside the team when the lobby is busy.
Benefits
- Competitive compensation.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Ancillary benefits to support well-being.
- 401(k) with company contribution.
- Paid time off, based on full-time or part-time status.
- Paid sick leave, based on full-time or part-time status.
- On-the-job training and mentorship.
- Clear pathways for advancement within the company.
- Associate referral program.
- Hotel discounts at company properties.
- Daily Pay access.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
