Craftsman Inn & Suites - Front Office Manager (Salary)

Schulte Hospitality Group•Fayetteville, NY

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager for Craftsman Inn & Suites. The role oversees Front Office operations and supports the company’s service culture by prioritizing guests, associates, and other stakeholders. The manager helps ensure strong guest relations, operational readiness, effective staffing, and achievement of financial objectives. The position may also serve as Manager on Duty and requires work nights, weekends, and holidays as necessary.

Requirements

At least three years of experience in a similar leadership role, such as Front Desk Supervisor or Assistant Front Office Manager.
At least a high school education.
Basic math skills.
Effective verbal and written communication skills.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.
In-depth knowledge of hotel Front Desk operations.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Act as the Front Office Service Champion and create a positive atmosphere for guest relations.
Ensure employees are recognized across areas of responsibility.
Review staffing levels to meet guest-service, operational, and financial objectives.
Review comment cards, guest satisfaction results, and other data to identify improvement opportunities.
Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
Ensure effective communication between Front Office staff and Housekeeping.
Maintain a productive relationship with the Valet Parking provider.
Regularly review the department budget to meet budgeted wage and general-expense targets.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous service to guests.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Track room status to ensure accurate readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.