Front Office Supervisor Candlewood Suites Chester

Kalyan Hospitality•Chester, VA

8h•$0 - $18

About The Position

The Front Office Supervisor oversees the daily operation of the front desk and guest services, manages staff performance, and maintains high customer-service standards to enhance guest satisfaction. The role serves as a liaison between guests and other departments, resolves issues promptly, and helps maintain a welcoming environment. It also includes training and mentoring front office personnel to ensure compliance with company policies and procedures. The position contributes to the guest experience and the establishment’s operational success.

Requirements

High school diploma or equivalent.
At least 2 years of front office operations experience in the hospitality industry.
Supervisory or team leadership experience in a customer service environment.
Strong knowledge of front office procedures, reservation systems, and property management software.
Excellent communication and interpersonal skills.

Nice To Haves

Associate or bachelor’s degree in hospitality management or a related field.
Experience with a property management system such as Hotelkey.
Certification in hospitality or customer service management.
Multilingual abilities.
Ability to handle high-pressure situations professionally and calmly.

Responsibilities

Supervise and coordinate front office staff, including receptionists and concierge personnel, to ensure efficient and courteous service.
Manage guest check-in and check-out processes accurately and promptly, addressing guest inquiries and concerns.
Train, mentor, and evaluate front office team members to maintain performance and adherence to company standards.
Collaborate with housekeeping, maintenance, and management to resolve guest issues and improve service delivery.
Maintain accurate guest, reservation, and billing records, and prepare daily reports for management review.