Front Office Supervisor

Canyon View Medical Group • Spanish Fork, UT

7d

About The Position

Canyon View Medical is seeking a Front Office Supervisor to manage the day-to-day front office operations of the Family Medicine Clinic in Spanish Fork, Utah. The role oversees patient in-flow and out-flow, patient education, fee collection, and front office staff supervision, with the goal of ensuring patients have a great experience.

Requirements

• High school degree or equivalent.
• 40 words per minute typing speed, verifiable.
• Working knowledge of general medical office procedures and supplies.
• Working knowledge of the legal aspects of patient and insurance collections.
• Strong telephone and customer service skills.
• General computer skills, including the ability to use the internet and learn other computer applications successfully.
• Effective communication, interpersonal, and organizational skills.
• Excellent problem-solving skills.

Nice To Haves

• One to two years of supervisory or management experience is helpful.

Responsibilities

• Oversee front-end operations, including patient scheduling, reception, and check-in.
• Maintain appropriate staffing levels by assisting with recruiting, hiring, training, and retaining a proactive and positive team.
• Assist with developing department-specific policies and procedures and help ensure compliance.
• Model key department procedures, including revenue collection, patient portal enrollment, data gathering, and patient satisfaction procedures.
• Maintain system templates and other assigned system functionality accurately and promptly, including scheduling templates in EPM.
• Perform regular, routine quality assurance reviews for each employee.
• Build and maintain team morale and overall team and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED