Front Office Supervisor

EOS • Washington, DC

6d

About The Position

The Front Office Supervisor acts as Manager on duty and supports the Front Office Manager and Director of Front Office during shift hours. The role focuses on resolving guest concerns, coordinating with other hotel departments, anticipating guest needs, maintaining hotel standards, and ensuring effective communication within the department. Employees may be required to work varying schedules, including evenings, weekends, and holidays, to reflect the business needs of the hotel.

Requirements

• High school diploma or equivalent.
• Strong leadership, decision-making, and problem-solving skills.
• Proficiency with computers and general office applications, including word processing, spreadsheets, and databases.
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with guests, team members, and management.
• Reliable transportation and consistent attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Dependable, self-motivated, and detail-oriented, with accountability and follow-through.
• Professional appearance and demeanor consistent with hotel grooming and dress standards.
• Positive, professional attitude and a genuine passion for hospitality and guest satisfaction.
• Ability to anticipate guest needs, respond thoughtfully to requests, and create opportunities to delight guests.
• Collaborative team player who leads by example and contributes to a positive and supportive work environment.
• Commitment to completing duties and responsibilities in a timely and efficient manner while following hotel policies and procedures.

Nice To Haves

• Opera experience.

Responsibilities

• Act as Manager on duty and support the Front Office Manager and Director of Front Office during shift hours.
• Promptly resolve guest complaints or issues.
• Coordinate activities with other hotel departments to improve communication and guest satisfaction.
• Anticipate guest needs, change direction quickly, and multitask.
• Uphold standards of cleanliness, sanitation, safety, and conduct.
• Ensure proper communication within the department.
• Complete other duties as required.
• Complete duties and responsibilities in a timely and efficient manner while following hotel policies and procedures.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Vacation, sick, and holiday pay
• Company basic life insurance
• Company-paid accidental death and dismemberment coverage
• Company-paid short-term disability
• Company-paid long-term disability
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED