Front Office Supervisor

Beacon Oral Specialists•Falls Church, VA

10d•Onsite

About The Position

Merrifield Oral Surgery is hiring a compassionate and discreet front office professional to supervise front office operations in its healthcare facility. The role leads and trains front office staff, oversees office processes, and coordinates outreach and marketing activities with referring and prospective dental offices. It also supports implant and treatment coordination between oral surgeons and referring dentists. The supervisor helps patients with insurance coverage and financial information, welcomes and registers patients, manages scheduling and correspondence, maintains confidential records, and coordinates administrative tasks. The role is expected to provide exceptional patient service, follow office policies and procedures, and contribute to a safe and efficient working environment. Working in-office is an essential function.

Requirements

High school diploma or equivalent.
At least 5 years of experience as a Front Office Administrator, Receptionist, or in a similar role in a healthcare or dental setting.
At least 1 year of experience leading teams in a medical office setting.
Proven experience providing exceptional patient support and customer service.
Organized, driven, and detail-oriented approach to managing responsibilities.
Proficiency in computer software applications.
Strong organizational skills and attention to detail for managing patient records, scheduling, and administrative tasks.
Professional language and a customer-service mindset.
Effective written and verbal communication skills.
Ability to use discretion when handling sensitive information.
Excellent documentation, communication, and Microsoft Office skills.
Passion for healthcare excellence.
Ability to work in-office.
Ability to sit, stoop, turn, stand, bend, walk, hear, read, write, and use a keyboard; may lift up to 25 pounds.

Responsibilities

Coach, mentor, and train front office staff to meet office policies, procedures, customer support expectations, and compliance initiatives.
Oversee front office processes for consistency and alignment with practice policies and procedures.
Visit referring and prospective dental offices to introduce the practice, strengthen relationships, share updates, and identify collaboration opportunities.
Plan and coordinate marketing activities, including seasonal office visits, appreciation gifts, lunch-and-learns, educational presentations, open houses, and continuing education events.
Facilitate communication between oral surgeons and referring general dentists regarding implant cases, restorative coordination, treatment planning logistics, and case progression.
Collaborate with patients to verify insurance coverage, including prior authorizations and pre-determinations, and help them understand benefits and financial responsibilities.
Greet patients, handle registration, verify insurance information, and assist with paperwork.
Manage the appointment calendar and coordinate with oral surgeons and clinical staff to optimize availability and minimize waiting times.
Answer phone calls and respond to email inquiries promptly and professionally, providing accurate information about services, appointments, and office policies.
Maintain accurate and confidential patient records and ensure documentation is complete and organized.
Coordinate administrative tasks, order office supplies, manage mail, and coordinate with vendors as needed.
Provide exceptional customer service, address patient concerns, resolve issues, and support a positive experience from check-in to check-out.
Comply with office policies, procedures, and protocols and maintain confidentiality of doctor, staff, and patient information.