Front Office Manager, The Westin Monache

Alterra • Mammoth Lakes, CA

3d • $70,304 - $73,733

About The Position

The Front Office Manager oversees and manages the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle. The role is responsible for the department’s financial, employee, and guest service goals. The position is located in Mammoth Lakes, California, and is year-round.

Requirements

• At least 2 years of hospitality supervisory experience.
• Strong written and verbal communication skills.
• Strong working knowledge of business software, especially MS Excel, Word, PowerPoint, and Visual One.
• Strong work ethic.
• Ability to communicate effectively with guests, employees, and management.
• Ability to perform under pressure and meet deadlines.
• Ability to solve problems using common sense and hotel policy.

Nice To Haves

• Four-year college degree preferred.
• Hotel industry management experience preferred.
• Experience in a mountain and/or destination resort hotel preferred.

Responsibilities

• Oversee and manage the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle.
• Be responsible for the department’s financial, employee, and guest service goals.

Benefits

• Free season pass, including access to other Alterra resorts.
• Ski passes for dependents, including free skiing at other Alterra resorts.
• Discounts on ski and snowboarding lessons.
• Friends and Family vouchers.
• Retail and food discounts.
• Equipment rental discount.
• 401(k) with company match.
• Healthcare.
• Dental insurance.
• Vision insurance.
• Paid time off for benefit-eligible employees.
• Discounts on Marriott hotels worldwide for associates, their family, and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed